Why does septic service run on trust?
Septic service is a trust business. The customer cannot see the work, rarely understands the system, and has no easy way to check whether the truck that just left did a complete job or half of one. Everything about how we operate follows from taking that seriously:
- Prices before trucks. You get a clear price on the phone or in writing before anything is dispatched, and site surprises are discussed before they become invoice surprises.
- Measurements, not vibes. Sludge and scum levels are measured and recorded at every pump-out, so your service interval is based on your tank's actual behaviour.
- Both compartments, every time. Plus baffles checked, because a $200 baffle protects a $20,000 field.
- Written records after every visit. What we found, what we did, what comes next. Your future self, and your future buyer, will thank you.
- No fear selling. If a $400 repair solves it, that is the recommendation. Big-ticket advice always comes with the evidence that justifies it.
How does BC regulate this work?
Construction, alteration and substantive repair are reserved for an Authorized Person, and the work is filed with Fraser Health. Onsite wastewater in British Columbia is governed by the Sewerage System Regulation under the Public Health Act. The regulation reserves system construction, alteration and substantive repair for an Authorized Person, meaning a Registered Onsite Wastewater Practitioner (ROWP) or a professional engineer, with filings made to Fraser Health for this region. All work we arrange is carried out in accordance with that framework, and part of our job is telling you plainly which category your work falls into and what paperwork should exist at the end of it.
Where do you work?
The central Fraser Valley, plus Aldergrove, Agassiz and Maple Ridge. The central Fraser Valley is home ground: Abbotsford, Chilliwack, Mission and Langley, plus Aldergrove, Agassiz and Maple Ridge. Prairie mound systems, hillside pump systems, farm tanks, estate acreages: the full local mix. If you are just outside those areas, phone anyway; the answer is usually yes.
How do you get an answer fastest?
The fastest way to get an answer about your system is a phone call: (604) 800-7217. Prefer writing? Send details to [email protected] or use the quote form, and we will come back to you quickly with a clear price.